User FAQs

I tried to register but the system said "Sorry, limited access only; you can't register." How can I register?

You can only register if your e-mail address is recognized by our system. In order to be recognized your institution must have a subscription to MedU. If you are not sure if your institution subscribes to MedU, please contact medusupport@i-intime.org

I registered and still cannot login — Why?

Students are required to self-register for access to MedU.  If registration is accepted, you will receive an email from "i-intime@instruct.eu" with a subject line of "iInTIME New Account."  In this email will be an embedded link.  Select the link to complete the registration process.

I cannot log in — Why?

Please read the error message that is displayed after the login failure. If your login and/or password is incorrect, please make sure that you are a registered user and that you have typed both correctly. If it still does not work, please complete the Ask MedU Support form.

I have forgotten my password — What can I do?

On the MedU Home Page, click "Login to Cases" in the top right corner.  This will take you to the  MedU Login page.  Click "Forgot password?"  link just below the "login" button and enter your login e-mail address then click "Send". You will receive an immediate e-mail sent to the email address you registered with providing you a temporary password.  Using this password enables you to log in.

I want to change my password — What do I do?

I left a case and want to resume where I left off — What do I do?

On the case-selection page, click the case name and the case will open at the last-completed card.

I have accessed cases in the past and now am not able to do so - What do I do?

Please click here and select the 'clear cookies' link. Sometimes closing and re-starting your browser is needed. If you still need assistance please complete the Ask MedU Support form. 

Why wasn't my answer rated

Unrated questions are free-text question types and are not intended to be rated or evaluated. Free-text questions are often used when no single answer is correct. For optimal learning, please compare your answer with the expert response and review the answer comment for additional feedback.

I cannot see movies or hear sound.

Please make sure that QuickTime is installed on your computer. Link to download QuickTime. Please check the volume and, where applicable, the headphones or speakers of your computer.